Customers increasingly expect their water to be delivered at a consistent pressure above the minimum level of service. When pressures fall below this, the resulting complaints can quickly stretch customer service teams.

Big swings in demand make it challenging to maintain minimum levels of service especially near the critical point. These swings in demand could be due to holiday periods, sporting events, hot weather, changes in season or simply unusually high use.

i2O’s Advanced Pressure Management or Advanced Pump Control solutions help water companies to improve their customer service levels by adjusting PRV or pump output pressures continuously and automatically in response to demand. This ensures that a consistent pressure is achieved at the critical point and that it remains above the minimum no matter what the demand conditions.

Our CTO Andrew Burrows describes how i2O’s solutions help water companies maintain and improve their customer service levels:

Advanced Pressure Management from i2O has helped water companies to improve customer service levels for years. Alarms sent via email or SMS allow water managers to respond immediately to faults in the system, and take a proactive stance towards customers.

Many water companies around the world have used i2O solutions to improve their customer service levels and reduce customer service-related expenses. Read some of their stories.

For more about improving customer service levels through advanced pressure management, read our eBook “What Advanced Pressure Management means to your water company”.