Improving customer service, while reducing water leakage
i2O Water helps Affinity Water (formerly Veolia Water) save 1.5 million litres of water a day and nearly £100,000 a year in water wastage reduction.
An Affinity Water (Veolia Water UK) Area Leakage Manager involved with the implementation of the i2O Advanced Pressure Management solution describes the experience:
Background
Affinity Water (Veolia Water), which provides water and wastewater management services throughout the UK, approached i2O in August 2010, following very large and unpredictable demand it was experiencing on the Wentworth Estate Golf Club during golf tournaments and periods of dry weather at the surrounding area in Surrey. During these times, when demand increased significantly, Affinity Water needed to supply much higher quantities of water to the area to address demands from the golf course, which in turn had the effect of lowering the pressure of the available water in the network.
Implementing Advanced Pressure Management
To help solve this problem, Affinity Water installed i2O’s integrated network management system and was able to remotely reduce burst mains and leakage and improve response to network issues. The solution provides the ability to proactively control and optimise the water pressure, which helps Veolia Water optimise the management of its network.
Solution benefits
The reduction of background water leakage on the first system alone was estimated at 300,000 litres a day following installation and optimisation, and proved such a success that Affinity immediately rolled out the i2O technology into another 30 areas by the end of 2010. This has resulted in a leakage reduction of 1,500,000 litres of water a day – nearly enough water to fill an Olympic swimming pool each day.
For more details and specific data on how Affinity Water benefited from i2O’s Advanced Pressure Management solution, download our case study (PDF).
Also, see a presentation that Affinity Water made on this implementation at an SBWWI event early in 2012.
